Enjoy FREE SHIPPING on all FreeStyle Libre 2 purchases online until 31 May 2024. Simply enter promo code FREESHIP at checkout and click ‘SUBMIT CODE’ to apply!

Order pick-ups are not available


How We Collect Information

  1. Information We Collect on Our Own Behalf.

 a) We may collect personally identifiable information about you, such as your full name, phone, email address, or similar, when you register for an account. If you choose to purchase a product from us, physical address/billing details are also collected, and our third-party payment processors will collect your payment information. When you use Mediray’s website, we may receive certain information about you as described below. We do send promotional emails based on these data. If you no longer wish to receive these emails, you may opt out of them by cancelling your account. This can be done by emailing info@mediray.co.nz and requesting an account deletion.

 b) Cookies and Tracking Technologies: Technologies such as: cookies, beacons, tags and scripts are used by Mediray. These technologies may be used in analysing trends, administering the site, tracking your movements around the site and to gather demographic information about our user base as a whole. We use cookies to remember users’ settings as well as for authentication and analytics. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited. If you are located in Europe, your IP address, keystroke activity, and personal information are never stored or shared with any third-parties. We also use Google Analytics, Google Tag Manager, Google AdWords (Conversion Tracking), and LinkedIn for tracking purposes. Some or all of these tools may be used to track information about your behaviour on our website depending on your region. For more information or to opt-out, please visit contact us at info@mediray.co.nz


  1. Personal Data is collected for the following purposes and using the following services:


  • Advertising serving infrastructure
    • Google Adwords
      • Personal data: Cookies and Usage Data


  • Contacting the user
    • Contact form
      • Personal Data: Name, company name, phone number, email address, enquiry
    • Mailing list or newsletter
      • Personal Data: First name, last name, company name, email address
    • Service Request Form
      • Personal Data: Name, company name, phone number, email address, return address, job position/role, enquiry


  • Remarketing and Behavioural targeting
    • Google Adwords Remarketing
      • Personal data: Cookies and usage data


  • Analytics
    • Google Analytics
      • Personal data: Cookies and usage data


  • User Database Management
    • Workbooks CRM
      • Personal data: First name, last name, email address and various types of data pertaining to your place of work, job position, and past correspondence you've had with us.
    •  EXO – Accounting Software
      • Personal data: First name, last name, email address, physical/billing address and any other information you include during the checkout process.
    •  Website back-end
      • Personal data: First name, last name, email address, physical/billing address and any other information you include during the checkout process.



  1. How We Share Your Information.


(a) Personally Identifiable Information: Mediray will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of Mediray (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our site, such as posting comments on our blog page, will be available to others. If you remove information that you have made public on our site, copies may remain viewable in cached and archived pages of our site, or if other users have copied or saved that information.

(b) Non-Personally Identifiable Information: We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with our suppliers for reporting purposes. If you remove information that you have made public on our site, copies may remain viewable in cached and archived pages of the site, or if other users have copied or saved that information. Non-personally identifiable information may be stored indefinitely.

(c) Instances Where We Are Required To Share Your Information: Mediray will disclose your information where required to do so by law, if subject to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Mediray, our users or others.

(d) What Happens In The Event Of A Change Of Control: We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, and other User information related to Mediray may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company. You will be notified via email and/or a prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.



  1. Storage and Processing:


Your information collected through Mediray’s website may be stored and processed in the United States, Europe, or any other country in which Mediray or its, affiliates or service providers maintain facilities. Mediray may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or European Economic Area, please note that we will not transfer information, including personal data, to a country outside of the European Union or European Economic Area.


  1. How We Protect Your Information:


Mediray is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to Mediray or guarantee that your information may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as log in credentials) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our site, you can contact us at info@mediray.co.nz.  We use a credit card processing company to bill you if you purchase services. These companies do not retain, share, store or use personally identifiable information for any other purposes.


  1. Your Choices About Your Information:


For current Mediray customers, you can request to review, correct, update or delete inaccuracies to the information about you that Mediray keeps on file by emailing info@mediray.co.nz your request. We will acknowledge your request within seventy-two (72) hours and handle it promptly. Data protection law gives you a range of rights in connection with our processing of your personal data. In this regard, you have the right to request that we rectify or delete the personal data or restrict the processing of your personal data, if you think they are inaccurate. Furthermore, you have the right to object against the processing based on our legitimate interests as a legal basis. We are required to assess and act on your request. Additionally, you also have the right to data portability if it should become relevant. You have a right to lodge a complaint with your local supervisory authority.


  1. Our Retention Of Your Information

a) If you have an account with Mediray, we will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

(b) If you are a visitor to Mediray’s website we will retain your information for as long as necessary but no longer than 50 months after your last visit to our site.


  1. Children’s Privacy:


Protecting the privacy of young children is especially important. For that reason, Mediray does not knowingly collect or solicit personal information from anyone under the age of 16. In the event that we learn that we have collected personal information from a child under age 16, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us at info@mediray.co.nz


  1. Links to Other Web Sites:

We are not responsible for the practices employed by websites or services linked to or from the Mediray site, including the information or content contained therein. Please remember that when you use a link to go from the Mediray site to another website or service, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies.


Social Media Widgets: Our site includes social media features, such as the LinkedIn share button and other widgets, that run on our site. These features may collect your IP address and which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the organization providing it.


  1. Changes to Our Privacy Policy

All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the ‘effective date’ at the top of this page


  1. Enforcement and Dispute Resolution.

In compliance with the EU-US and Swiss-US Privacy Shield Principles, Mediray commits to resolve complaints about your privacy and our collection or use of your personal information. EU and Swiss Data Subjects with questions or concerns about the use of their Personal Data should contact us at: info@mediray.co.nz